For those of us that enjoy the American spectacle...
The reasons for out-sourcing call-centers is obvious: Remnants of the British Empire, still trying to recover from their exploitation, using the only tools they gained.What tools, you ask? Passably coherent English (...no RJ's need apply!) and the willingness to work for less money than anyone else.
Swedish companies outsource their call-centers to places like Moldova. It obviously cannot work, and doesn't, but they do it anyway, for reasons only known to themselves. It works pretty bad even when Finnish companies outsource call-centers to Estonia (related languages and close-by locations, but still).
"I'm learning much... But I'm too old; I suspect I won't learn enough..."A lifelong problem, I suspect.
According to Norwegian media, evidence has been uncovered which shows 29 incidents where Indian IT workers have broken down barriers to platform.Amongst some of the incidents, an IT worker is said to have stopped production at the Mongstad refinery in 2014 because of a typing error.
An IT employee of the big Indian company HCL would perform maintenance on a server in Norway. The customer was Statoil. Maintenance work had been delayed. In the eagerness to finish the job, the IT consultant accidentally hit the wrong key on the PC. The typing error led him into the wrong server. A server he should not have had access to.He was behind the firewall in the computer system to the country's largest refinery Mongstad.The server was marked and it was evident that it led him into a production facility at Statoil. The Indian still did not realise where he had entered. To solve the problem he would restart his PC.The computer system warned the Indian IT consultant against proceeding. He ignored the warning.The Indian IT worker soon realised that he had made a mistake when he started up the PC and went into the server. He panicked and asked colleagues in India for help. In a short time there were 22 unauthorised logins in Statoil's computer system from India to restart the server.They failed. Production stopped. [...]Statoil had luck on their side this May day at Mongstad. Experienced staff were in place and acted quickly. When the computerised production collapsed, the Norwegian employees took control manually. After a few hours of interruption the production and loading could start again just after nine o'clock the same morning. Then only a small part of the fuel mixture had spilled into the sea. The pollution was limited. Statoil were in danger of losing 30-40 million on the event, but the loss was limited to less than one million.Loose change for Statoil, but the incident showed something far more serious: Statoil had no control of who had access to all facilities.
Outsourcing is fine in principle, you do what you are best at, they do what they are best at, you don't necessarily need an inhouse wheel inventor staff.
Yup, Jaybro... But I still try.
Imagine a re-count in a nation of 160,000,000 voters...
Can't wait for "The Awesomesauce of the 2017 German and French Election(s) " thread!
160,000,000 voters? That's a quite optimistic number.
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